Instant and reliable support
User adoption is one of the key factors that allow organizations to maximize return on their software investment. With over 20 years of Primavera experience, we are here to provide assistance and support to our customers. Customers under a maintenance contract can reach us through the channels below.
Send your questions and issues, together with screenshots, to our support team.
Live chat and online meetings
Use live chat on our website or request a web meeting; if needed, we can review your screen together.
Screen sharingOracle support resources For customers under support
Customers with a valid CSI number and a current support contract can also use Oracle's own support resources.
Search the online knowledge base and access documentation, patches and updates.
support.oracle.com →Discuss your questions and share knowledge with other Primavera users, using a valid Oracle account.
community.oracle.com →Let us connect to your screen during setup and support
We use AnyDesk for remote assistance. Just download and run the application before your support session; no installation is required.